ULTRABRIGHTLIGHTS SHIPPING POLICY

Effective on Thursday, October 14,2010

FREE SHIPPING IN THE UNITED STATES!
($40 minimum purchase required)

FREE SAME DAY SHIPPING!
Orders placed before 4:00pm EST Monday - Friday (Excluding weekends/holidays) are processed and shipped the same day.

FREE SHIPPING IS FAST!
Only 2-4 days for Delivery! We ship Monday-Friday (Excluding weekends/holidays)

• We use UPS Ground & USPS Priority Mail for FREE Shipping.
• You will receive an email with a tracking number once it is available. 
• Shipping method is determined based on location and day of the week. Our goal is to always keep the delivery date within 4 days.

UPS GROUND MAP

(UPS Guaranteed Delivery options available during checkout)

DOMESTIC Orders (U.S)

Special handling requests (e.g. "leave package behind gate") can be made in the "customer comments" section during the checkout process. 

NOTE: Quoted UPS transit times are inbusiness days and UPS does not deliver on weekends unless expedited Saturday delivery is prearranged.

INTERNATIONAL Orders (World Wide)

ULTRABRIGHTLIGHTS RETURNS POLICY

Effective on Thursday, October 14, 2010

100% MONEY BACK GUARANTEE!
If you are not happy with your purchase for any reason; return the merchandise for a FULL REFUND! (All expedited shipping costs are NON-REFUNDABLE)

NO RESTOCKING FEES!
If you cannot use the product, why pay for it?

NO TRICKS, NO GIMMICKS!
We stand strongly behind the products that we offer and want only happy customers, simple as that! If for any reason, you cannot use the product, do not like the quality of the product or do not like the color of the box that it came in - just return it and get a FULL REFUND.

RETURNS FOR REFUND

All returns must take place within 14 days of the date of invoice. All returned products must be in their original resalable condition, with all original documentation, boxes etc. We will refund the FULL PURCHASE PRICE of the order including all regular shipping costs. Any and all expedited shipping expenses are NON-REFUNDABLE.

All merchandise sent back for a refund must be:

• In new condition
• Packed in its original manufacturers box
• Include all original packaging material, original manuals and any accessories that came with the product.
• Bulbs must be securely packaged and in new condition.>

All refunds will be issued in the same form of payment used to make the original purchase. Refunds are initiated 2-5 business days after receipt of merchandise. Please understand that you may not see the issued credit for up to 10 days after it was processed by us. This delay is a result of the credit being issued to your bank and then applied to your account. We have absolutely no control over this procedure.

RETURNS FOR EXCHANGE

We offer our customers 100% SATISFACTION GUARANTEED.

We are here to help each and every one of our customers and will do the best we can to make you a customer for life.The customer is responsible for the costs of return shipping and all exchanges must take place within 30 days from the date of invoice. We will pay the cost of shipping the replacement, limited to the first exchange per order. Please contact us with any possible reasons for exchange for further instructions. These can be but not limited to:

• Ordered the wrong Bulb Size

• Do not like the color

• Want to upgrade/downgrade to a different product

• Ordered the wrong part

How to return an item:

1. If you wish to return a product for any reason you must contact us first, prior to sending your package back. You will be given further instruction on which, if any items need to be sent back and the address to which to ship the items to.
2. Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your receipt and anything else that might be necessary. It always helps to include a note with an explanation and to mark any defective items. Make sure your contact information such as name, address, phone number and email address are provided so we can identify your package or contact you if necessary.
3. If the return of merchandise is a valid error on our part - we will supply a UPS label to cover the cost of return shipping. The label will come via email, to be printed and attached to the parcel. For all other returns the customer is responsible for all costs of return shipping. We recommend that you ship your returned item with signature confirmation and insurance to ensure guaranteed delivery. We will not be held accountable for any lost or damaged products and packages.

Used Merchandise

There are no returns, credits or exchanges on items used by the customer. Merchandise sent back in used condition will be not be accepted. Customer will be responsible for the cost of shipping the product back. 

Any modification done to a product will void any chance of obtaining a refund. Make certain you are happy with your purchase before altering or installing any component to the vehicle.

Damaged Merchandise

We do our best to pack all orders appropriately to prevent any possible damage during shipment. Any damage resulting from shipment must be reported to us immediately. DO NOT send a physically damaged item back to Ultrabrightlights unless instructed to do so. Simply contact us so that we may assist you in handling a damage claim with the courier (USPS, UPS). Please understand that we have no control over what happens to a parcel during shipment and cannot be held responsible for any damages.

Lost Packages

We are not responsible for any lost packages on their way to our warehouse. The customer is responsible for purchasing insurance and tracking confirmation if deemed necessary.

WARRANTY

McCulloch HID Products

WARRANTY COVERAGE ON BULBS: Bulbs are warranted for a period of two (2) years from the date of the purchase. Warranty does not cover breakage due to improper installation, shipping or handling.

Warranty Coverage on Ballasts & Igniters

Ballasts and igniters are covered by the warranty for a period of two (2) years from the purchase date. FREE Guaranteed replacement within 5 business days.

Exclusions

Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impact. Any modification to the system or operating on a vehicle with a damaged headlight housing, will void the warranty.

Repair or Replacement

If a product is suspected of being defective, please contact us as soon as possible to try to resolve any problems before they escalate. The returned product will be inspected by the manufacturer. If the product is found to be defective and covered by this Warranty, it will be repaired or replaced at the manufacturer's option. Any charges accrued for removal, installation, or reinstallation will not be covered by this warranty.

All claims will be thoroughly considered and you will be contacted promptly with a resolution.

Customers with warranty extension plans, receive coverage for the length of their extension.