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RETURNS
Ultrabrightlights.com proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 7* days of receiving your order. We will refund the total sales amount, less any shipping expenses that we incurred. The merchandise must be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item. Bulbs must be securely packaged and in new unused condition.
Any claims for damaged items or discrepancies must be submitted to our Warranty Department within 7 business days after delivery. You must notify Warranty by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (7) business days.
If the return is the result of our error, please arrange to have the item shipped back to us for review. We will issue a complete refund including the original shipping costs if the return is valid.
If a package is returned to our warehouse undelivered for any reason we will not be responsible for any additional charges that apply. If you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and all shipping charges.
EXCHANGES
We offer our customers 100% satisfaction. If you ordered the wrong bulb size, the wrong item or wish to change your order for any reason we will be happy to assist you. The customer is responsible for any additional shipping costs and all exchanges must take place within 7 days
Please contact us with any issue that may come up. We are here to help each and every one of our customers and will do the best we can to earn make you a customer for life.
How to Return An item
1. Contact us- Contact us to discuss the problem. You will be told which items need to be sent back and the address to which to ship the items to.
2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your reciept and anything else that might be necessary. It always helps to include a note with an expanation and to make any defective items if they exist.
3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item with signature confirmation and insurance to ensure guaranteed delivery. We will not be held accountable for any lost or damaged items in the mail.
4. Receipt of your item- We will send you an e-mail to notify you that your return has been recieved. You should expect a refund in the same form of payment originally used for purchase within 7-10 business days of our receiving your return.
What is Your Return Policy?
We Guarantee our customers satisfaction in our products and service. If for any reason you are unsatisfied with your purchase you may return the products to us in their original condition with all original accessories for a full refund minus our shipping costs. No Restocking Fees!
All returns must be made within 7 days of receiving the merchandise. NO Exceptions.
We must be notified prior to returning any merchandise.
PLEASE NOTE:
Items must be in original packaging, in as-new condition with the packing slip, manuals and accessories.
Please allow up to 7 business days for your return to be processed once it has been received.
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